Welcome to Dotsy the Clown Store’s FAQ page! We’re here to help you navigate everything from party planning to delivery, so you can focus on creating unforgettable memories. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, just reach out—we’re always happy to assist!
🎭 Product Questions
What types of products do you offer for celebrations?
At Dotsy the Clown Store, we’re your one-stop shop for all things festive! Our menu includes everything from Adult Halloween Costumes and Costume Accessories to Airbrush Supplies, Balloons, Glitter, and more. Whether it’s a birthday, gender reveal, graduation, or any special event, we have the essentials to make it magical. Explore categories like Cheek FX, Coloured HairSpray, and Henna for added fun!
Are your products suitable for professional events?
Absolutely! Our Airbrush Supplies, Balloon Decor, and professional-grade Costumes are perfect for corporate events, graduations, and other professional settings. We focus on quality and creativity to ensure your event stands out.
Do you have items for babies and family celebrations?
Yes! We offer Baby products and family-focused items like Gender Reveal kits and Father’s Day gifts. Our selection is designed to bring joy to all ages, making us a great choice for intimate family gatherings or large parties.
🚚 Shipping & Delivery
What are your shipping options and costs?
We offer two convenient shipping methods to suit your needs:
– Standard Shipping: Costs $12.95 and uses DHL or FedEx for fast, trackable delivery. Orders are processed in 1-2 business days and typically arrive within 10-15 days after shipping.
– Free Shipping: Available for orders over $50 via EMS. Processing takes 1-2 business days, with delivery in 15-25 days after shipping. It’s our way to make celebrations affordable!
Do you ship worldwide?
We ship globally, but due to logistical constraints, we exclude some parts of Asia and remote areas. If you’re unsure about your location, contact us at [email protected] for assistance.
How can I track my order?
After we process your order (within 1-2 business days), we’ll send a confirmation email with tracking details. You can follow your package’s journey from our store in Marlin, Texas, right to your doorstep!
🔁 Returns & Refunds
What is your return policy?
We stand by our quality! If something isn’t perfect, you have 15 days from the delivery date to initiate a return. Just email us at [email protected], and we’ll guide you through the simple process. This applies to items like costumes, airbrush kits, and accessories.
Are there any items that cannot be returned?
For hygiene and safety reasons, we may not accept returns on certain personalized or used items. Please contact us for specifics, and we’ll work with you to ensure satisfaction.
💳 Payment & Account
What payment methods do you accept?
To make checkout smooth and festive, we accept Visa, MasterCard, JCB, and PayPal. All payments are secure and hassle-free, so you can get back to party planning!
Do I need to create an account to shop?
No, you can checkout as a guest! However, creating an account lets you track orders faster and enjoy future promotions. It’s quick and easy—just like our delivery!
🎈 General Questions
What makes Dotsy the Clown Store unique?
We’re more than just a store—we’re your partner in celebration! With a playful, reliable approach, we deliver experiences through high-quality products like costumes, balloons, and glitter. Our global reach and commitment to joy ensure your events are stress-free and magical.
How can I contact you for more help?
We’d love to hear from you! Email us at [email protected] or visit our store at 2452 Beeghley Street, Marlin, US 76661. Let’s make your next event shine together!
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